I attended a 1 day Presentation Skill in Glasgow this week hosted by Andrew Drummond. I found Andrew very knowledgeable, friendly and he definitely put his audience at ease. I would highly recommend this session to others. 1 point to note is my session only had 2 attendees which was perfect for me. It was very personal allowing loads of feedback to be provided without being intimidating especially since I was participating in things that are not natural to me.
I thoroughly enjoyed the training and found Andrew our trainer really engaging and knowledgeable with lots of energy. I learnt so much which is relevant to my role and would highly recommend this training to anyone with Leadership responsibilities.
Leadership Skills with Andrew
I really enjoyed by course and Andrew was very knowledgeable on the subject. It was a small course with only 3 of us and i feel like all of our questions and concerns were answered.
I would definitely recommend this to anyone in a leadership role even if they have been in it for 20 years, there is always something new to learn
There was only 3 of us from the same company on the training session and it was excellent.
Rachel, who was leading the training was friendly, informative and made it easy instead of a chore. We all really enjoyed the day with her and found the training so inspiring.
I would highly recommend it to others.
Leadership Course September 2019
Although there were only the 2 of us on the course, it was an extremely enjoyable and informative day. Andrew is a knowledgeable and inclusive trainer, who tailored his materials to meet the needs of both attendees, who had significantly different backgrounds.
I thoroughly enjoyed my assertiveness skills training. Having had no previous training I was fascinated from start to finish, having not quite realised that ‘assertiveness’ is a skill we can all learn and not just something we’re born with! I have picked up lots of practical tips that I am determined to put into practice. The trainer was excellent and the fact that it was a small group meant I felt extremely comfortable speaking out and was able to fully participate. A good venue too, and the lunch was delicious! I would (and have) highly recommended the course to others.
Superb Customer Service Training
I was a little unsure what to expect on this course. I thought it was all going to be role plays but I’m so glad it wasn’t.
The course really made me think about what I do. Some of it I already knew but it was a good refresher. The small group meant the trainer could talk to each of us and from that I got some really good ideas.
Presentation skills training
Really interesting course, knowledgeable and personable trainer. I’ve taken away learning that can be applied in the workplace and for future presentations.
Customer Service Skills Training
I would have liked to have moved around a little more, I found the length of the course a long time to be sat down. It would have been nice to have done some more group activities.
I felt towards the end of the course it was rushed, even though the course finished early, we skipped some pages of the booklet. It would have been better to have gone through them and to summarise.
Although the course went through complaint handling, I would have liked to have specifically gone through difficult client calls and how to handle them. Complaint handling touched on this but I would have liked to have gone through in more detail. I did mention this to the trainer.
The course was heavily focused on face to face whereas for me personally I would have liked to have done more on phone calls as this is more relevant to my role.
However, the course went through some valuable and important points, I do feel I have taken something away from the course, and will apply this to my role.
Response from Revolution Learning and Development Ltd
Hello Stephanie. Thank you for your review. Your feedback is incredibly useful and will help us to further improve the course. I will discuss this with the team. The nature of these open courses does sometimes mean that we can’t meet everyone’s individual requirements and we need to follow the course outline initially to ensure that we cover everything that everyone signed up for. But, I do understand your point about there being more focus on delivering customer service through a range of channels such as the telephone – this is definitely something that we will take a look at. The course materials are prepared in such a way that allows us to cover points outside of the course overview – just in case something comes up. It does mean that not everything in the materials will be delivered but is more of a reference. It’s why we tend to make them so detailed.
Thank you once again for taking the time to provide your feedback.
David – Managing Director
Customer Service Course
Very good course this. Easy going trainer with bags of experience and ideas. Really knew his stuff. But if a fluke but he also had a similar background to the role that I do.
Good that we looked at service on the telephone and face to face. They also added in email for us as a couple of us asked about it.
Highly recommend this course and company to anyone.